Frequently Asked Questions
Everything you need to know about shopping for your home at Mercator.
What is the estimated delivery time for large furniture items?
Standard delivery for large furniture items typically takes between 7 to 14 business days. Our specialized white-glove delivery team will contact you 24-48 hours in advance to schedule a convenient delivery window.
Do you offer international shipping for home decor?
Currently, Mercator ships exclusively within the continental United States and Canada. We are working on expanding our logistics to support international orders in the near future.
What is your return policy for rugs and textiles?
We offer a 30-day return window for all rugs and textiles, provided they are in their original condition and packaging. Please note that custom-sized items are final sale and cannot be returned.
Are your wood products sustainably sourced?
Sustainability is a core value at Mercator. 90% of our wooden furniture is crafted from FSC-certified timber or reclaimed wood, ensuring minimal environmental impact and long-lasting durability.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through Affirm and Klarna for larger home investments.
How can I track my order status?
Once your order has shipped, you will receive an email with a tracking link. You can also log into your Mercator account and visit the 'Order History' section to see real-time updates on your shipment.